Policies + info

Purchases made at a Trunk Show with a Noonday Collection Ambassador
Noonday Collection Ambassadors are independent contractors and are not employees of Noonday Holdings, LLC (“Noonday Collection” or “Noonday”).  An Ambassador will take your order on the TRUNK SHOW DATE to place with Noonday Collection and then provide you with a physical copy of your order which you should retain for your personal records.  Soon after the trunk show the Ambassador will place your order (the ORDER PLACEMENT DATE) with Noonday, at which time you will be emailed a receipt at the email address you provided on your order form. 

Shipping
Noonday Collection ships trunk show and online orders to the US only.  Shipping is a flat rate of $6.00.  Items ship via USPS or similar method.  

An email with a tracking number will be sent on the SHIPMENT DATE to the email the customer provided when ordering.  For Trunk Show orders, please allow 4-10 business days from the TRUNK SHOW DATE to process your order and prepare your items for shipping on the SHIPMENT DATE. Once your package is shipped from the warehouse, you should receive your order (DELIVERY DATE) within 3-5 business days of your SHIPMENT DATE. 

In summary, trunk show customers will normally be notified of shipment within 10 business days (approx. 2 weeks) and receive packages within 15 business days (approx. 3 weeks) of the TRUNK SHOW DATE. Online orders not associated with a trunk show require 2-3 fewer days to process.

Due to the nature of our business, all orders are required to be paid in full on the ORDER PLACEMENT DATE. By placing an order online or at a trunk show with a Noonday Collection Ambassador, you are agreeing to these terms.  

Sales Tax
By law, items sold by Noonday Collection and shipped to destinations in the state of Texas are subject to sales tax.  

Returns, Exchanges and Refunds 
We are excited about our products and hope that you are as well. If you are not completely satisfied with your purchase, you are welcome to return or exchange any unworn items in resalable condition, with accompanying proof of purchase, within 90 days of the original shipment date.

For returned unworn items received in resalable condition within 30 days of the original shipment date, you can receive a refund for the original price paid, with the same payment method used on the order. Original shipping charges are non-refundable. If you paid your Ambassador with cash or check for your order, Noonday Collection will issue a refund to your Ambassador, who will arrange for a timely refund directly to you. Credit card, check or cash refunds are not available after 30 days from original ship date. After 30 days, you will be issued Noonday Collection credit for the original price paid.

If you return or exchange an unworn item within 90 days and choose to be refunded in the form of Noonday credit, you will receive Noonday credit for the original price paid plus an additional $6 to help cover the shipping and handling charges on a future order. Original shipping charges are non-refundable.

Gift cards and Final Sale items cannot be returned or exchanged. Lost items or items damaged due to normal wear and tear are not covered under our replacement policies.

Items that are damaged in transit or are missing from shipment and reported within 30 days of original shipment date are eligible for replacement, exchange or refund.

If your Noonday item has a defect in construction, Noonday will provide a replacement within 90 days of the original shipment date, with accompanying proof of purchase, at no additional cost to you.

To return or exchange an item, please contact Noonday customer support by emailing support@noondaycollection.com with your Noonday invoice number and a brief explanation of your claim. Then send the items you wish to return to:

Noonday Collection Returns / Exchanges
PO Box 4159
Austin, TX 78765

Please include a note with your name, a copy of your Noonday invoice and a brief explanation of your claim.

As soon as Noonday receives your returned items, we will promptly process your return, exchange or refund. Please allow up to 5 business days for your return shipment to arrive at our offices. Once we process your return, you will see your refund payment within 10 business days depending on your issuing bank and/or billing cycle.

Backorders
In cases where a product is out of stock and will not reach a customer within the standard shipping timeframe, Noonday will notify customers of the delay and expected arrival time of backordered product. All other available items in an order will be shipped within standard timeframe. Once backordered items on an order become available, they will be sent separately at no additional cost to complete the order. 

Limitations
Actual pieces will vary slightly because each piece is made by hand. Each product may look different in color and size from samples shown by Noonday Ambassadors, images shown online or on printed material. Additionally, note that items made of bronze and other metals will oxidize over time, turning a darker, more muted color.